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Common Error Handling How-To's for Fulfillment Portal

• Unknown Client Error You will see something similar to this in the papertrail

Aug 25 13:11:46 floship-production app/beatworker.1: [2015-08-25 13:11:46,252: ERROR/Worker-3] NetSuite resource client ID (97) does not exist in our system. Add this client immediately

This means a client has been added on NS but not on jackrabbit. Follow these instructions to add them and sync their orders:

Creating the Client and User

• Log in to NetSuite and proceed to the list of our clients: https://system.netsuite.com/app/common/custom/custlist.nl?id=47
• Find the client associated with the number from the papertrail error (in this case, 97)
• Copy the client's name, paste it into the search box at the top of the page and search for the client
• In a separate window/tab, open the Floship admin backend.
• Navigate to Clients, and hit '+Add New Client'
• Input the required information (name, status=active, default3pl) from their information in NS as a Client.
• After they are created as a client, navigate to Users in the Floship admin backend.
• Create a new User connected to the client, setting their email as the email address found in NS.

Syncing Client Orders

• After you've created the new client and user, create a new ClientSync_mapper on the backend
• The three ids needed coincide to these three ids in NS

Floship Backend	NetSuite
Items_sync id	client id (from the original list https://system.netsuite.com/app/common/custom/custlist.nl?id=47 )
orders_id	internal id
vendor_id	internal id of vendor

To find the vendor id, click the link for 'vendor' on the client page in NS. The id will be in the url of the vendor.

• In terminal, run heroku run ./manage.py shell -r production from items_sync.tasks import refresh_client_items Their floship_client_id is found in the url when you click on the company in Clients on the backend. refresh_client_items(#floship_client_id) Watch the terminal to verify that the items from that client have synced properly Exit terminal