If I acctivate richdocuments app the webserver emediately change to error 503 or error 500

[Mannshoch]

Describe the bug
I have a PHP only webspace, a friend of mine give me acces to his colabora instance. I simply activated richdocuments in the appstore. and after that Nextcloud shows me only error 500 or 503 webpgage. Sometimes it try to load the page arount 10 minutes and then shows error 503

To Reproduce
Steps to reproduce the behavior:

1. Go to 'Apps'
2. Click on 'activate Nextcloud Office'
3. See error

Expected behavior
Nextcloud still works

Screenshots

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Client details:

• OS: Server OS unknown
• Browser firefox
• Version 24
• Device: desktop

Server details

Web server: Appach with NGINX

Database: MySQL

PHP version: 8.1

Nextcloud version: 24.0.8

Version of the richdocuments app 6.3.2

Version of Collabora Online Not configured until now

[juliusknorr]

Please check the Nextcloud log for errors and report them with your report.

[Mannshoch]

(It was a pain to anonymize the log and reduce it to less than 65000 charcters)
I updated to Nextcloud 25 and Nextcloud Office, 7.0.2
It seems as long this addon is active the log is growing around 50MB per hour.

Here the app could not get activated because Nextcloud detect an error on the app:
Error: This app cannot be activated because it makes the server unstable.

Details

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parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/nextcloud/http-cloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/nextcloud/http-cloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":331,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/nextcloud/http-cloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced 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***"]},{"file":"/nextcloud/http-cloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":51,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->","args":[{"__class__":"Closure"}]},{"file":"/nextcloud/http-cloud/apps/richdocuments/lib/AppInfo/Application.php","line":135,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->","args":[{"__class__":"Closure"}]},{"file":"/nextcloud/http-cloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":190,"function":"boot","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->","args":[{"__class__":"OC\\AppFramework\\Bootstrap\\BootContext"}]},{"file":"/nextcloud/http-cloud/lib/private/legacy/OC_App.php","line":208,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":["richdocuments"]},{"file":"/nextcloud/http-cloud/lib/private/legacy/OC_App.php","line":141,"function":"loadApp","class":"OC_App","type":"::","args":["richdocuments"]},{"file":"/nextcloud/http-cloud/lib/base.php","line":1045,"function":"loadApps","class":"OC_App","type":"::","args":[]},{"file":"/nextcloud/http-cloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/nextcloud/http-cloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://DOMAIN.TEST/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://DOMAIN.TEST/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"}}
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parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/nextcloud/http-cloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/nextcloud/http-cloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":331,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced ***"]},{"file":"/nextcloud/http-cloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***","*** sensitive parameters replaced 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to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://DOMAIN.TEST/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://DOMAIN.TEST/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"}}

[Mannshoch]

I tried it again with 7.1.1
Same problem.

I checked occ and tried
occ.sh richdocuments:activate-config

Details

cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://speicher.sp-bezirkmuenchwilen.ch/apps/richdocumentscode/proxy.php?req=/hosting/discovery #0 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php(158): GuzzleHttp\Handler\CurlFactory::createRejection(Object(GuzzleHttp\Handler\EasyHandle), Array) #1 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php(110): GuzzleHttp\Handler\CurlFactory::finishError(Object(GuzzleHttp\Handler\CurlHandler), Object(GuzzleHttp\Handler\EasyHandle), Object(GuzzleHttp\Handler\CurlFactory)) #2 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php(47): GuzzleHttp\Handler\CurlFactory::finish(Object(GuzzleHttp\Handler\CurlHandler), Object(GuzzleHttp\Handler\EasyHandle), Object(GuzzleHttp\Handler\CurlFactory)) #3 /http-cloud/lib/private/Http/Client/DnsPinMiddleware.php(113): GuzzleHttp\Handler\CurlHandler->__invoke(Object(GuzzleHttp\Psr7\Request), Array) #4 /http-cloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php(35): OC\Http\Client\DnsPinMiddleware->OC\Http\Client\{closure}(Object(GuzzleHttp\Psr7\Request), Array) #5 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php(31): GuzzleHttp\PrepareBodyMiddleware->__invoke(Object(GuzzleHttp\Psr7\Request), Array) #6 /http-cloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php(71): GuzzleHttp\Middleware::GuzzleHttp\{closure}(Object(GuzzleHttp\Psr7\Request), Array) #7 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php(63): GuzzleHttp\RedirectMiddleware->__invoke(Object(GuzzleHttp\Psr7\Request), Array) #8 /http-cloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php(75): GuzzleHttp\Middleware::GuzzleHttp\{closure}(Object(GuzzleHttp\Psr7\Request), Array) #9 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Client.php(331): GuzzleHttp\HandlerStack->__invoke(Object(GuzzleHttp\Psr7\Request), Array) #10 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Client.php(168): GuzzleHttp\Client->transfer(Object(GuzzleHttp\Psr7\Request), Array) #11 /http-cloud/3rdparty/guzzlehttp/guzzle/src/Client.php(187): GuzzleHttp\Client->requestAsync('get', Object(GuzzleHttp\Psr7\Uri), Array) #12 /http-cloud/lib/private/Http/Client/Client.php(218): GuzzleHttp\Client->request('get', 'https://speiche...', Array) #13 /http-cloud/apps/richdocuments/lib/WOPI/DiscoveryManager.php(94): OC\Http\Client\Client->get('https://speiche...', Array) #14 /http-cloud/apps/richdocuments/lib/WOPI/DiscoveryManager.php(66): OCA\Richdocuments\WOPI\DiscoveryManager->fetchFromRemote() #15 /http-cloud/apps/richdocuments/lib/WOPI/Parser.php(41): OCA\Richdocuments\WOPI\DiscoveryManager->get() #16 /http-cloud/apps/richdocuments/lib/Command/ActivateConfig.php(68): OCA\Richdocuments\WOPI\Parser->getUrlSrc('Capabilities') #17 /http-cloud/3rdparty/symfony/console/Command/Command.php(255): OCA\RichDocuments\Command\ActivateConfig->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput)) #18 /http-cloud/3rdparty/symfony/console/Application.php(1009): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput)) #19 /http-cloud/3rdparty/symfony/console/Application.php(273): Symfony\Component\Console\Application->doRunCommand(Object(OCA\RichDocuments\Command\ActivateConfig), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput)) #20 /http-cloud/3rdparty/symfony/console/Application.php(149): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput)) #21 /http-cloud/lib/private/Console/Application.php(213): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput)) #22 /http-cloud/console.php(100): OC\Console\Application->run() #23 /http-cloud/occ(11): require_once('/http-cloud/con...') #24 {main}

[Mannshoch]

Was able to resolve this issue by execute occ config:app:delete richdocuments wopi_url
Now activating the app was successfull and now I was able to add the correct richdocuments document server.
@juliushaertl please check if you could modify the app that way that a wrong url is not anymore able to block the whole nextcloud.

[xinato]

I confirm this is still a problem. The Mannshoch fix did not work for me. When I re-enabled the app, it re-created the bad wopi_url entry and resumed spamming the log. I am using 8.2.2 of Nextcloud Office running with Nextcloud Hub 6 (27.1.3) on Fedora 39.

[joshtrichards]

[...] a friend of mine give me acces to his colabora instance. I simply activated richdocuments in the appstore. and after that Nextcloud shows me only error 500 or 503 webpgage.

The logs indicate you're using richdocumentscode, but your report indicates you're using an external Collabora Online instance. Which is correct?

If you're using an external instance, uninstall richdocumentscode (aka: Built-in Collabora Online Server).

[joshtrichards]

Closing due to insufficient information to follow-up on further.